Summary
Overview
Work History
Education
Skills
Timeline
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Zackery Campbell

Houston

Summary

At Kroger, as a Front End Supervisor, I excelled in complaint resolution and team supervision, enhancing customer service quality and employee performance. My proactive approach led to significant efficiency improvements, leveraging skills in cash handling accuracy and fostering strong customer and team relationships.

Overview

5
5
years of professional experience

Work History

Front End Supervisor

Kroger
02.2019 - 05.2024
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.

Education

High School Diploma -

Clear Lake High School
Houston, TX
06-2018

Skills

  • Cash counting
  • Complaint resolution
  • Credit returns processing
  • Price verification
  • Cash handling
  • Team supervision
  • Customer service
  • Cash handling accuracy

Timeline

Front End Supervisor

Kroger
02.2019 - 05.2024

High School Diploma -

Clear Lake High School

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Zackery Campbell