Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZACKRY DEHAY

Baytown,TX

Summary

Looking for a leadership position in a fast growth company. Hard worker who drives high sales in both slow and busy shifts while maintaining an orderly and neat store floor at all times. Friendly, enthusiastic and able to learn new tasks quickly. To represent establishment with friendly, professional demeanor at all times.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Dutch Bros
09.2023 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Cashier Team Lead

MOD Pizza
02.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Store Manager

Palm Beach Tan- Deer Park, Tx
11.2020 - 02.2021
  • Dedicated Salon Manager with roughly a year and a half of experience combining management and customer service expertise in sales and retail businesses with specialized knowledge in current FDA tanning regulations, skin care systems for smarter tanning suggestive selling based on the client’s personal needs
  • Dedicated to high levels of customer satisfaction and meeting aggressive business goals

Secretary

Butcher Heavy Haul LLC- League City, Tx
04.2017 - 06.2020
  • Customer service with vendors and employees as front-line phone calls including dispatching for company, in and out going faxes, payroll entry, incoming and outgoing vendors/brokers, took company deposits to bank

Server Assistant | Host | Trainer

Texas Roadhouse- Baytown, Tx
06.2015 - 04.2017
  • Accepted payments from customers and made change as necessary
  • Assisted team members
  • Assisted diners with seating as needed
  • Examined trays to ensure that they contained required items
  • Dedicated customer service informed patrons of establishment specialties and features
  • Representative motivated to maintain customer satisfaction and substantial team player

Education

High School Diploma - undefined

Goose Creek Memorial
06.2017

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed

Certification

  • Food Handler
  • Mixology
  • TABC

Timeline

Barista Shift Supervisor

Dutch Bros
09.2023 - Current

Cashier Team Lead

MOD Pizza
02.2021 - Current

Store Manager

Palm Beach Tan- Deer Park, Tx
11.2020 - 02.2021

Secretary

Butcher Heavy Haul LLC- League City, Tx
04.2017 - 06.2020

Server Assistant | Host | Trainer

Texas Roadhouse- Baytown, Tx
06.2015 - 04.2017

High School Diploma - undefined

Goose Creek Memorial

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ZACKRY DEHAY