Zaeda Milice
Stone Mountain,GA
Summary
Motivated and adaptable young professional with hands-on experience in customer service, administrative support, and fast-paced environments. Skilled at communicating with clients, managing appointments, and handling confidential information with professionalism. Known for being dependable, quick to learn, and able to stay focused under pressure. From food service to financial offices, I've built strong teamwork, organization, and multitasking skills that help keep things running smoothly. Ready to grow, take on new challenges, and bring a positive, hardworking energy to any role I step into.
Overview
5
5
years of professional experience
Work History
Crew Member
Popeyes
11.2024 - 08.2025
- Assisted customers with orders and inquiries, ensuring a friendly and efficient service experience.
- Maintained cleanliness and organization of work area, adhering to safety standards and protocols.
- Operated kitchen equipment safely, following procedures for food preparation and handling.
- Collaborated with team members to efficiently manage peak service times and customer flow.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Receptionist
HR Block
11.2023 - 04.2024
- Greeted and assisted visitors, ensuring a welcoming environment and directing inquiries appropriately.
- Managed multi-line phone system, efficiently routing calls to relevant departments.
- Scheduled appointments and maintained calendar for management, optimizing time management.
- Processed incoming mail and packages, distributing them promptly to designated staff members.
- Maintained office supplies inventory, coordinating reorders to prevent shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Vim Rise Financial Services
01.2021 - 08.2023
- Maintained office supplies inventory, coordinating reorders to prevent shortages.
- Assisted in maintaining cleanliness and organization of reception area to enhance professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Dekalb Early College Academy
Tucker, GA05-2025
Associate of Science - Psychology
Georgia State University
Atlanta, GA05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Customer engagement
- Interactive communication skills
- Leadership qualities
- Cash handling
- Complex Problem-solving
- Telephone etiquette
- Dependable and cooperative
Timeline
Crew Member
Popeyes
11.2024 - 08.2025
Receptionist
HR Block
11.2023 - 04.2024
Receptionist
Vim Rise Financial Services
01.2021 - 08.2023
High School Diploma -
Dekalb Early College Academy
Associate of Science - Psychology
Georgia State University