ZAFRIN NILA
Buffalo
Summary
Compassionate Psychology Graduate with a minor in Health and Human Services, pursuing Nursing School admission. Demonstrates hands-on clinical experience in OB/GYN and patient care as a Medical Assistant and Crisis Counselor. Possesses a solid understanding of medical terminology and patient communication, dedicated to delivering patient-centered care and supporting diverse populations.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Trinity Medical OB/GYN & Midwifery Care
Buffalo, NY
08.2024 - Current
- Checked in and checked out patients
- Performed administrative tasks such as filing, faxing, and answering phone calls
- Managed electronic health records and patient scheduling in a busy healthcare facility
- Ensured compliance with HIPAA regulations and maintained patient confidentiality at all times
Medical Assistant
Great Lakes Cancer Care Collaborative, General Physician, PC
Buffalo, NY
09.2023 - 01.2024
- Greeted, checked in, and checked out patients
- Managed electronic health records and patient scheduling in a busy healthcare facility
- Maintained the cleanliness of the medical facility
- Prepared examination rooms and ensured proper sterilization of medical instruments
Behavior Technician
Autism Learning Partners
Buffalo, NY
12.2022 - 08.2023
- Worked as part of a collaborative team to address the changing needs of children and families
- Offered active guidance to families adjusting to life with loved ones on the autism spectrum
- Observed and monitored client behavior and responses to treatment
- Educated clients on appropriate behavior in different settings
Crisis Counselor
Crisis Text Line
Remote
09.2021 - 09.2022
- Demonstrated respect, friendliness, and willingness to help
- Provided crisis intervention and emotional support to individuals in distress through text-based communication.
- Utilized active listening skills to assess and address clients' needs
- Collaborated with team members to ensure client care and support
Explainer Intern
New York Hall of Science
Jamaica, NY
07.2019 - 08.2019
- Supported Explainers at exhibits to facilitate engaging interactions
- Cultivated relationships with visitors to foster memorable experiences
- Created tour programming to elevate guest engagement
- Conducted various science-related activities for educational purposes
Volunteer
Smart Medical Care
Jamaica, NY
01.2019 - 04.2019
- Recorded patient vitals during examinations
- Handled and documented incoming and outgoing communication via telephone and email to ensure timely responses and effective information flow
- Organized and maintained patient chart filing system for efficient access to information by staff
- Oversaw medical supplies inventory to ensure availability and readiness for patient care
Education
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY12-2025
Minor - Health and Human Services
University At Buffalo
Buffalo, NY12-2025
High School Diploma -
Thomas A. Edison High School
Jamaica, NY06-2020
Skills
- Patient care
- Medical charting
- Medical terminology
- Basic computer skills
- Front desk operations
- Time management
- Patient scheduling
- Organization
- Crisis situations
- Reliability
- Active listener
- Emotional support
LANGUAGES
English
Bengali
Hindi
Urdu
Timeline
Medical Receptionist
Trinity Medical OB/GYN & Midwifery Care
08.2024 - Current
Medical Assistant
Great Lakes Cancer Care Collaborative, General Physician, PC
09.2023 - 01.2024
Behavior Technician
Autism Learning Partners
12.2022 - 08.2023
Crisis Counselor
Crisis Text Line
09.2021 - 09.2022
Explainer Intern
New York Hall of Science
07.2019 - 08.2019
Volunteer
Smart Medical Care
01.2019 - 04.2019
Bachelor of Arts - Psychology
University At Buffalo
Minor - Health and Human Services
University At Buffalo
High School Diploma -
Thomas A. Edison High School