Zaikiah Soesbe
Cedar Rapids,IA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Staybridge Suites
Cedar Rapids, IA
01.2023 - Current
- Answering and forwarding phone calls
- Processing payments, handling cash, and maintain accurate records
- Maintaining a tidy and organized front desk area
- Use hotel management software for check-ins, check-outs, and guest information
- Cleaning rooms
- Handled sensitive information in a confidential manner.
- Completed basic bookkeeping and document filing.
- Responded to customer inquiries via phone, email, and in person.
- Compiled and prepared reports and documents as requested.
- Greeted visitors to provide information and direct to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Packer
Nordstrom
Cedar Rapids, IA
05.2018 - 12.2022
- Used a handheld scanner to scan out packing labels
- Organized orders and placed them in the appropriate sized boxes for shipping
- Working in a fast paced environment producing250+ orders a shift
- Trained new employees regarding warehouse procedures and standards.
- Verified labels for appropriate order numbers and item specifications.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Lawn Care Specialist (Part-time)
TruGreen
Cedar Rapids, IA
04.2021 - 11.2022
- Using fertilizer and weed control
- Kept accurate records of lawn care treatments and client requests for service adjustments.
- Consulted with clients to recommend lawn care practices and treatments for lawn improvement.
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
- Responded promptly to customer inquiries regarding services offered or concerns about their lawns.
- Operated company vehicles and equipment safely and according to good practices.
- Assisted in the design and implementation of landscape projects to enhance outdoor spaces.
Education
Diploma -
South Hardin High School
Eldora, IA05.2014
Skills
- Conflict management
- Materials Handling
- Customer service
- Cleaning
- Shipping & Receiving
- Warehouse Experience
- Sales
- Cash Handling
- Hospitality
- Assembly
- Packaging
- Cash register
- Irrigation
- Retail Sales
- Load & unload
- Communication skills
- Telecommunication
- Order Picker
- Customer service
- Writing skills
- Outdoor work
- Load & Unload
- Typing
- Landscape maintenance
- Hotel experience
- Manufacturing
- Departmental support
Certification
- First Aid/CPR
- SafeServ Certified
Timeline
Front Desk Receptionist
Staybridge Suites
01.2023 - Current
Lawn Care Specialist (Part-time)
TruGreen
04.2021 - 11.2022
Packer
Nordstrom
05.2018 - 12.2022
Diploma -
South Hardin High School