Zakeria Muse
Florence
Summary
Results-driven professional with experience in operational efficiency and cybersecurity. Expertise in troubleshooting and networking enhances security compliance and streamlines processes. Strong communication and problem-solving skills foster collaboration and drive project success.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Irving
08.2024 - 11.2025
- Loaded and unloaded cargo from aircraft, ensuring timely delivery to maintain schedule.
- Utilized two-way radio communication systems to coordinate effectively with pilots and ground crew.
- Processed paperwork for cargo shipments, including customs documents, to facilitate compliance and efficiency.
Cybersecurity Intern
DXC Technology
Tysons
09.2020 - 02.2021
- Coordinated with project teams to implement critical cybersecurity enhancements for the company.
- Collaborated with IT support on initiatives to mitigate risks across server, network, end-user, and application operations.
- Developed monthly audit report to assess user access rights to security services.
Customer Service Representative / Cashier
Giant Food
Annandale
08.2019 - 06.2020
- Collected and processed monetary transactions with various payment methods, ensuring accurate handling of approximately $8000 daily
- Communicated with customers, managers, and colleagues while scanning, loading, and bagging purchases, adhering to company policies and procedures
- Assisted customers with inquiries about products and services.
- Processed transactions accurately at the cash register.
- Resolved customer complaints effectively and promptly.
Education
A.A.S - Cyber security
Northern Virginia Community College
Annandale, VA05-2022
Cyber security -
Year Up
Woodbridge, VA02-2021
Cyber security Trainee -
Per Scholas
Silver Spring, MD07-2020
Associate of Applied Science - Cyber Security
Northern Kentucky University
Newport, KY03-2026
Skills
- Customer service
- Safety protocols
- Team collaboration
- ServiceNow
- Hardware installations
- Connection troubleshooting
- Microsoft Office Suite 2016
- Microsoft Windows Operating Systems
- Software and hardware
- Problem-solving
- Time management
- Attention to detail
- Adaptability
- Communication skills
- Customer interaction
- Basic computer literacy
Languages
- English
- Arabic
- Somali
- Swahili
Projects
Vulnerability Management, Installed and configured Nessus Essentials to perform credentialed vulnerability scans against Windows 10 Hosts, Implemented Vulnerability Management Function on sandbox networks: Discover, Prioritize, Assess, Report, Remediate, Verify, Conducted vulnerability assessments with Nessus, remediated vulnerabilities, Developed automated remediation process to preemptively deal with vulnerabilities stemming from Windows updates and third-party software
Honors And Awards
- Northern Virginia Community College, Annandale, VA, Presidential Scholar, 08/01/21, The Presidential Scholars' List is the college's most prestigious award and is reserved for students who have a grade point average of 3.75 or higher in a given semester.
- DXC Technology, Tysons, VA, DXC Risk Rockstar Award, 01/01/21, Went above and beyond my internship expectations with DXC and was awarded the DXC Risk Rockstar Award.
Volunteer And Leadership Experience
- All Cyber, Woodbridge, VA, Member, 02/01/20, Present, Mentoring with ~12 cybersecurity experts in professional forum to develop applied knowledge
- National Cyber League, Woodbridge, VA, Competitor, 02/01/20, 05/31/21, Competed with hundreds of participants daily to build and apply defensive and offensive security skills
Timeline
Ramp Agent
Envoy Airlines
08.2024 - 11.2025
Cybersecurity Intern
DXC Technology
09.2020 - 02.2021
Customer Service Representative / Cashier
Giant Food
08.2019 - 06.2020
A.A.S - Cyber security
Northern Virginia Community College
Cyber security -
Year Up
Cyber security Trainee -
Per Scholas
Associate of Applied Science - Cyber Security
Northern Kentucky University