Zane Linn
San Antonio,TX
Summary
Dedicated Customer Service Professional with a proven track record of over 8+ years. Passionate about promoting lasting customer satisfaction in any industry by delivering quality service and unparalleled support and. Proficient in providing customer service best practices and de-escalating while maintaining an extremely positive attitude. Ready to be motivated to provide incredible customer support by a long-lasting new venture.
Overview
8
8
years of professional experience
Work History
Support Specialist/Captioning Agent
CaptionCall/Sorenson Communications
05.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated error-free transcripts with skilled capturing and proofreading.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped a large volume of customers every day with positive attitude and a focus on customer satisfaction.
Inside Sales Associate
Allen & Allen
01.2020 - 05.2021
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Made an average of 80 outbound and inbound calls per day.
Call Center Representative
Publishing Concepts
12.2017 - 01.2021
- Handled high volume of inbound and outbound calls per shift to offer callers exceptional customer service and present products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Prioritized customer service requests in order of urgency to promptly resolve critical issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Member Service Representative
Planet Fitness
08.2015 - 12.2017
- Sold memberships and personal training sessions to new customers.
- Handled customer complaints in a professional and courteous manner.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.2015
Skills
- Call Center Operations
- Providing Customer Support
- Problem-Solving Skills
- Call Volume and Quality Metrics
- Software Knowledge and Competency
- Microsoft Office
- Call Control Skills
- Customer Account Updates
- Inbound/Outbound Phone Call Management
- 75 WPM
- Customer Support Via Messaging
- Customer Issue Timing and Management
Timeline
Support Specialist/Captioning Agent
CaptionCall/Sorenson Communications
05.2021 - Current
Inside Sales Associate
Allen & Allen
01.2020 - 05.2021
Call Center Representative
Publishing Concepts
12.2017 - 01.2021
Member Service Representative
Planet Fitness
08.2015 - 12.2017
High School Diploma -
Harlandale High School
Similar Profiles
Carolina Godoy QuirkCarolina Godoy Quirk
Account Manager at CaptionCall by Sorenson CommunicationsAccount Manager at CaptionCall by Sorenson Communications
Latona ServantezLatona Servantez
Account Manager at CaptionCall/SorensonAccount Manager at CaptionCall/Sorenson
Nicki KirkwoodNicki Kirkwood
Captioning Agent at CaptionCall/Sorenson CommunicationCaptioning Agent at CaptionCall/Sorenson Communication