Zanya Simmons
Atlanta,USA
Summary
Aspiring Flight Attendant with strong frontline hospitality and retail experience delivering calm, safety-focused service in high-volume environments. Proven skills in meal and beverage service, POS operation, conflict resolution and cross-cultural communication — served 200–300 customers per shift, maintained 98% order accuracy, and helped accelerate ticket order turnaround by 15%. Studied Foreign Language at Georgia State University and looking to apply my education and 7 years of customer service to the cabins of American Airlines.
Overview
6
6
years of professional experience
Work History
Clerk
QuikTrip
08.2021 - Current
- Delivered friendly, safety-focused customer service; greeted customers, resolved inquiries and complaints, and maintained a positive store experience.
- Supported loss-prevention and safety procedures like first-Aide, and assisted in emergency response and reporting to supervisors.
- Conflict resolution in tense situations easing overall customer satisfaction staying within the 90th percentile
- Managed inventory and merchandising: restocked shelves, rotated products, and maintained store cleanliness to drive sales and reduce out-of-stocks
Team Member
Slutty Vegan
07.2024 - 09.2024
- Prepared and assembled orders with 98% accuracy, contributing to a 15% faster ticket turnaround through streamlined prep and communication.
- Delivered fast-friendly service in a high-volume environment, serving 200-300 customers per shift.
- Ensured cleanliness and organization of food preparation areas to maintain safety standards.
- Prepared and assembled orders with 98% accuracy, contributing to a 15% faster ticket turnaround through streamlined prep and communication.
- Collaborated with team members to optimize work station coverage, flexible scheduling; improving customer satisfaction.
Team Member/Cashier
MOD Pizza
01.2021 - 05.2021
- Performed cashier and front-of-house duties, processed payments through POS systems and managed the register and food line during busy, demanding shifts.
- Supported teammates to maintain service speed and order accuracy through clear communication and teamwork skills. Provided customers with efficient and friendly service
- Exercised time management to ensure orders and customers are taken care of in a timely manner; assisting hundreds of customers daily
Six flags
SFOG
05.2020 - 01.2021
- Serviced thousands of patrons daily whilst maintaining cleanliness and upholding sanitation standards with a calm attitude.
- Provided guest-focused service and situational awareness in a high-traffic environment, assisting visitors with questions, ticketing, resources, and complaints.
- Worked flexible shifts and collaborated with team members to ensure consistent guest experiences.
- Serviced thousands of patrons daily whilst maintaining cleanliness and upholding sanitation standards in work area.
Education
Associate of Arts - Foreign Languages And Literatures
Georgia State University
Atlanta, GA05-2026
Skills
- Customer satisfaction
- Multitasking Abilities
- Attention to detail
- Customer service
- Service delivery
- Organizational skills
- Time management
- Verbal and writing communication
- Teamwork and collaboration
- Task prioritization
- Conflict resolution
- Cross cultural communication
- Analytical thinking
Timeline
Team Member
Slutty Vegan
07.2024 - 09.2024
Clerk
QuikTrip
08.2021 - Current
Team Member/Cashier
MOD Pizza
01.2021 - 05.2021
Six flags
SFOG
05.2020 - 01.2021
Associate of Arts - Foreign Languages And Literatures
Georgia State University