Za’Quan Platt
Rockford,IL
Summary
Dynamic and results-driven professional with a proven track record at Trader Joe's, excelling in customer service and team leadership. Skilled in multitasking and tech-savvy solutions, I effectively resolved customer inquiries and enhanced shopping experiences, while training new associates to foster a collaborative environment. Committed to achieving high standards in service and satisfaction.
Overview
6
6
years of professional experience
Work History
Crew Member
Trader Joe's
Multiple Locations
06.2020 - Current
- Provided exceptional customer service by greeting and assisting guests with inquiries.
- Led by example in a leadership role through busiest hours/time of the year
- Accumulated high levels of dexterity while also being very proficient in all things done in said store hours.
- Coordinated with colleagues to achieve prompt customer satisfaction in high-demand periods in a leadership role.
- Assisted in inventory management by restocking supplies and monitoring product levels while also ordering said supplies for the location.
Sales Associate
Bjs Wholesales Club
New Castle, DE
03.2019 - 06.2020
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to achieve daily sales targets and optimize inventory management.
- Assisted customers with electronics installation in their homes.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Resolved customer complaints promptly, fostering a positive shopping environment for all patrons.
Education
Mount Pleasant Highschool
Wilmington, DE05.2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Tech savvy
- Leader
- Computer assembly
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Software installation
- System upgrades
- Hardware and software installation
- Device configuration
- Hardware troubleshooting
- Software updates
- Remote support
Accomplishments
I’ve built my own personal computer while updating the hardware and software regularly. I’ve also completed community service helping elder people with their WiFi troubleshooting as well as any technical issues they’ve had.
Timeline
Crew Member
Trader Joe's
06.2020 - Current
Sales Associate
Bjs Wholesales Club
03.2019 - 06.2020
Mount Pleasant Highschool