Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zaria Rogers

Winter Haven,FL

Summary

Dynamic and results-driven professional with experience at Dunkin' Donuts, excelling in customer service and problem-solving. Proven ability to enhance team performance through effective training and communication. Skilled in cash handling and multitasking, consistently improving customer satisfaction and operational efficiency in fast-paced environments. while also being taught and developing strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's Restaurant
01.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Shift Manager

Dunkin' Donuts
03.2024 - 03.2025
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained and mentored new employees to maximize team performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Associate

Walmart Warehouse
04.2019 - 08.2020
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Penn Foster Career School
Winter Haven, FL
01-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Attention to detail
  • Cleaning

Accomplishments

    while working at Dunkin Donut's i was promoted to shift lead with me being there just a couple of month's. with my ambition to strive to better myself and to do what i love which is to serve other's and to help other's in the best way that i knew how.

Timeline

Crew Member

McDonald's Restaurant
01.2025 - Current

Shift Manager

Dunkin' Donuts
03.2024 - 03.2025

Associate

Walmart Warehouse
04.2019 - 08.2020

Penn Foster Career School
Zaria Rogers