Zaria Willis
Emporia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Papa John's
Emporia
04.2025 - Current
- Managed daily operations to ensure efficient service and quality standards.
- Trained staff on customer service protocols and operational procedures.
- Oversaw inventory management, ensuring stock levels met demand.
- Implemented safety procedures to maintain a safe working environment.
- Assisted in resolving customer complaints with effective communication skills.
- Monitored food preparation processes to guarantee compliance with health regulations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Line Operator
Hostess Brands
Emporia
03.2024 - 05.2024
- Shipping
- Operated production line equipment to ensure smooth workflow.
- Monitored product quality and reported issues to supervisors.
- Maintained cleanliness and organization of work area during shifts.
- Followed safety procedures to maintain a safe work environment.
- Maintained a clean and safe work environment by following all safety protocols.
- Inspected finished products for defects before packaging them for shipment.
- Followed detailed instructions from supervisors when performing tasks on the line.
- Kept line material levels within required levels to meet production goals.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Monitored production line for any potential problems or malfunctions.
FOH Team Member
Spangles
Emporia
06.2023 - 10.2023
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in food preparation and ensured presentation met standards.
- Processed customer orders efficiently using point-of-sale system.
- Collaborated with team members to enhance dining experience for guests.
- Handled cash transactions accurately and managed register operations.
- Responded promptly to customer inquiries and resolved concerns effectively.
- Participated in team meetings to improve service strategies and workflow.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Ensured compliance with health and safety regulations at all times.
Team Member
Casey's
Eureka
03.2022 - 10.2022
- Assisted customers with inquiries and provided product recommendations.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance service delivery.
- Engaged with customers to create a welcoming shopping experience.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
Shift Manager
Sonic Drive-In
Oklahoma City
09.2019 - 12.2019
- Supervised daily operations and ensured smooth service during peak hours.
- Trained new team members on customer service standards and food safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated employee schedules to optimize shift coverage and workflow efficiency.
- Implemented quality control measures to ensure food preparation met company standards.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Crew Member
Sonic Drive-In
Eureka
04.2019 - 09.2019
- Delivered high-quality customer service in a fast-paced drive-in environment.
- Operated kitchen equipment while preparing food items following company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately and processed orders promptly.
- Followed safety and health regulations to maintain a safe work environment.
- Collaborated with coworkers to resolve customer inquiries effectively.
- Participated in training new crew members on operational procedures and policies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Skills
- Shift Management
- Customer Service
- Machining
- Host/Hostess
- Food Preparation
- Money Handling
- Shipping & Receiving
- Inventory management
- Quality control
- Customer service
- Team supervision
- Operational procedures
- Process improvement
- Employee training
- Cash handling
- Health regulations
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Workplace safety
- Clear communication
- Business planning
- Staff management
- Cross-functional team management
- Data analysis
- Sales management
- Policy implementation
- Lead generation
- Relationship building
- Goal setting
- Work prioritization
Timeline
Manager
Papa John's
04.2025 - Current
Line Operator
Hostess Brands
03.2024 - 05.2024
FOH Team Member
Spangles
06.2023 - 10.2023
Team Member
Casey's
03.2022 - 10.2022
Shift Manager
Sonic Drive-In
09.2019 - 12.2019
Crew Member
Sonic Drive-In
04.2019 - 09.2019