Hardworking and innovative problem-solver committed to assisting companies in exceeding business goals. Flexible individual willing to take on all tasks and projects to assist team. Consistently delivers broad scope of superior and reliable duties in fast-paced conditions.
Overview
9
9
years of professional experience
Work History
Car Salesperson
Doggett CDJR
Beaumont
10.2022 - Current
Gathered data on competitors' pricing, products, and promotional activities.
Educated customers about products and services offered by the company.
Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
Organized store by returning merchandise to proper areas and restocked displays.
Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
Maintained customer satisfaction by providing prompt, reliable service.
Advised customers on financing options and warranties available for their purchase.
Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Correctional Officer
Texas Department Of Criminal Justice
Beaumont, Texas
04.2021 - 08.2022
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Assistant Manager
Pacsun
Columbia, Maryland
08.2019 - 05.2021
Implemented quality control measures to uphold company standards.
Evaluated individual and team business performance and identified opportunities for improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Proposed or approved modifications to project plans.
Assistant Manager
Journeys Shoes
Columbia, MD
10.2018 - 07.2019
Communicated regularly with customers to gain insights into their needs.
Ensured compliance with safety regulations and company policies.
Organized training sessions for new hires to familiarize them with the workplace environment.
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Assistant Manager
Journeys Kidz
Hanover, Maryland
07.2016 - 09.2018
Maintained accurate records of sales transactions using point-of-sale systems.
Supervised daily operations including scheduling shifts, assigning duties.
Managed customer service inquiries and complaints in a timely manner.
Conducted regular performance reviews for employees to identify areas of improvement.
Maintained up-to-date knowledge of company products and services.
Education
Associate of Applied Science - Automotive Engineering
Lincoln Technical Institute
Columbia, MD
08.2020
Associate of Applied Science - Automotive Engineering Technology
Howard Community College
Columbia, MD
08.2018
High School Diploma -
Reservoir High School
Fulton, MD
05.2016
Skills
Verbal and Written Communication
Computer Competency
Detail-Oriented
Customer Service
Team Player
Innovation
Critical Thinking
Problem Solving
Interpersonal Communications
Reporting and documenting
Recruiting and interviewing
Orientation and training
Sales reporting
References
Sheran Reese
Email: blkangyl22@gmail.com
Jametrice Whitmore
Email: jam150jw@gmail.com
Timeline
Car Salesperson
Doggett CDJR
10.2022 - Current
Correctional Officer
Texas Department Of Criminal Justice
04.2021 - 08.2022
Assistant Manager
Pacsun
08.2019 - 05.2021
Assistant Manager
Journeys Shoes
10.2018 - 07.2019
Assistant Manager
Journeys Kidz
07.2016 - 09.2018
Associate of Applied Science - Automotive Engineering
Lincoln Technical Institute
Associate of Applied Science - Automotive Engineering Technology