Zavier Rowland
Inola
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Assistant Manager
QuikTrip
Claremore
05.2020 - 08.2025
- Assisted in training new team members on company policies.
- Coordinated daily inventory management and restocking procedures.
- Oversaw shift operations to ensure efficient service delivery.
- Implemented customer service best practices among staff members.
- Monitored compliance with health and safety regulations during shifts.
- Managed cash handling processes and reconciled daily transactions.
- Developed scheduling plans to optimize workforce productivity during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Education
Inola High School
Inola, OKSkills
- Employee training
- Inventory management
- Cash handling
- Compliance monitoring
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Stress management
- Staff development
- Team collaboration
- Product and service sales
- Money handling
- Team motivation
- Employee supervision
- Vendor relationship management
- Coaching and mentoring
Languages
English
Native/ Bilingual
Affiliations
- Gaming
- Hunting/Shooting
- Car meets
Timeline
Assistant Manager
QuikTrip
05.2020 - 08.2025
Inola High School