Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Zayda Powell

Vestavia,AL

Summary

Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Cashier

Publix Grocery Store
Hoover, AL
01.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Associate

Victoria Secrets
Hoover, AL
04.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered constant flow of customer calls with minimal wait times.

Cashier

Rouses Market
Gretna, LA
05.2020 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $500.00 or more per shift.
  • Used POS system to enter orders, process payments and issue receipts.

Office Assistant

Big Mamas Double Deuce
Harvey, LA
10.2019 - 05.2021
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Education

Certificate - Esthetician

John Jay Beauty College
New Orleans, LA
08.2021

High School Diploma -

Helen Cox High School
Harvey, LA
11.2020

Skills

  • Credits and Refunds
  • Honest and Ethical
  • Cash Handling
  • Gift Wrapping
  • Payment Processing
  • Inventory Stocking
  • Customer Relations
  • Complaint Resolution
  • Customer Transactions
  • Team Leadership

Timeline

Cashier

Publix Grocery Store
01.2022 - Current

Customer Service Associate

Victoria Secrets
04.2021 - 01.2022

Cashier

Rouses Market
05.2020 - 08.2021

Office Assistant

Big Mamas Double Deuce
10.2019 - 05.2021

Certificate - Esthetician

John Jay Beauty College

High School Diploma -

Helen Cox High School

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Zayda Powell