Zechariah Griffin
Carpentersville,Illinois
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Thorntons Gas Station
10.2020 - Current
- Resolved guest complaints and discrepancies promptly and courteously.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high professionalism and discretion when dealing with guests.
- Created a welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- I handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing a warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Butcher
Jewels Osco
02.2018 - 08.2020
- Cut, trimmed, and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Complied with food safety, hygiene, and sanitation regulations for safe food preparation
- Adhere to safety and cleanliness standards and maintained equipment.
- I used a boning knife, skewers, and twine to shape, lace, and tie roasts.
- I trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Identified cuts of meat, grading, and pricing accordingly.
- Wrapped meat produce to maintain quality, freshness, and condition.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Stocked, rotated, and priced merchandise to meet store standards.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained and stocked display cases by transporting wrapped products from the work area or cooler to display cases.
Cashier
Buffalo Wild Wings
06.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Barrington Highschool
Barrington06.2016
Skills
- Customer Service
- Information Protection
- Data Entry
- Property Security
- Guest Relations
- Food and Beverage Area Setup
- Payment Processing
- Computer Skills
- Data Inputting
Accomplishments
- Supervised team of 4-5 staff members.
- Managed and oversaw the training and hiring of various meat-processing employees.
- Served over 60 customers daily and up-sold specialty cuts to increase department profits.
- Resolved product issue through consumer testing.
Timeline
Guest Service Representative
Thorntons Gas Station
10.2020 - Current
Butcher
Jewels Osco
02.2018 - 08.2020
Cashier
Buffalo Wild Wings
06.2016 - 01.2018
High School Diploma -
Barrington Highschool
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