Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zenelie Zepeda

Anderson,IN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Patient Care Technician

IU North Hospital
Carmel, IN
08.2023 - Current
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Advised patients and families on health topics pertinent to care and treatment.

Warehouse Package Handler

Amazon
Zionsville, IN
10.2021 - 08.2023
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.

Sales Associate/ Cashier

Meijer
Goshen, IN
07.2020 - 07.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Busser/ Expo

Buffalo Wild Wings
Elkhart, IN
07.2018 - 07.2020
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

Associate of Science - Diagnostic Medical Sonography

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2027

Certificate - Phlebotomy

Ivy Tech Community College of Indiana
Indianapolis, IN
12-2025

Certificate - Certified Nursing Assistant

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2023

High School Diploma -

Elkhart
Elkhart, IN
06-2021

Skills

  • Complaint handling
  • Attention to detail
  • Organizational skills
  • Team member support
  • Customer service
  • Active listening
  • Multitasking

Languages

Spanish
Native/ Bilingual

Timeline

Patient Care Technician

IU North Hospital
08.2023 - Current

Warehouse Package Handler

Amazon
10.2021 - 08.2023

Sales Associate/ Cashier

Meijer
07.2020 - 07.2021

Busser/ Expo

Buffalo Wild Wings
07.2018 - 07.2020

Associate of Science - Diagnostic Medical Sonography

Ivy Tech Community College of Indiana

Certificate - Phlebotomy

Ivy Tech Community College of Indiana

Certificate - Certified Nursing Assistant

Ivy Tech Community College of Indiana

High School Diploma -

Elkhart

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