Zeuss Hernandez
Damascus,OR
Summary
Dependable Customer Service Representetive successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Fogo De Chao
02.2021 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Cheryl's On 12th
01.2021 - 09.2022
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Receptionist
The Hyatt Regency
02.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Center For Advanced Learning
Gresham, OR06.2017
High School Diploma -
Gresham High School
Gresham, OR06.2017
Skills
- Order Management
- Daily specials memorization
- Food Running
- Safe Food Handling
- Guest Engagement
- Supply Restocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Fogo De Chao
02.2021 - 05.2023
Server
Cheryl's On 12th
01.2021 - 09.2022
Front Desk Receptionist
The Hyatt Regency
02.2020 - 04.2021
High School Diploma -
Center For Advanced Learning
High School Diploma -
Gresham High School
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