Open To Work
Zhuldyz Yermekova
Medford,MA
Work Preference
Summary
Dedicated property management professional with expertise in tenant relations and maintenance coordination, ensuring high levels of customer satisfaction and effective problem-solving.Proficient in Microsoft Office,Google Workspace,Quickbooks.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Assistant Property Manager
Silva Realty LLC
Boston, Massachusetts
05.2021 - 02.2024
- Coordinated property maintenance requests with vendors, ensuring timely service delivery and tenant satisfaction.
- Organized and conducted property showings for prospective tenants.
- Collaborated with property manager to develop effective marketing strategies for vacant units.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated prompt resolution of tenant inquiries, enhancing overall satisfaction.
- Collected monthly assessments from tenants to ensure timely payments., rental fees, deposits and payments.
- Created and managed property listings on Zillow,Apartments.com, and Craigslist.
Office Manager
IDS trading
Boston, Massachusetts
09.2019 - 07.2020
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and meetings for executive team members.
- Developed and implemented office policies to enhance productivity.
- Maintained filing systems and organized important documents efficiently.
- Assisted with budget preparation and expense tracking processes.
- Oversaw inventory management and ensured adequate supplies.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Manager
Empire Motors Inc
Canton, Massachusetts
01.2018 - 08.2019
- Supervised daily operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize workflow and productivity.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and maintained high satisfaction levels.
- Led training programs to enhance employee skills and knowledge.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed inventory levels and organized stock replenishment processes.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
Education
BBA - Bachelor of Economics And Business
West Kazakhstan University
Kazakhstan05-2018
Skills
- Property management
- Lease administration
- Tenant relations
- Maintenance coordination
- Payment collection
- Invoice tracking
- Marketing strategies
- Customer service
- Property administration
- Tenant record management
- Property management
- Appointment scheduling
- Time management
- Problem solving
- Effective communication
- Communication skills
Languages
English
Full Professional
Russian
Native/ Bilingual
Kazakh
Native/ Bilingual
Certification
- driver license
Timeline
Assistant Property Manager
Silva Realty LLC
05.2021 - 02.2024
Office Manager
IDS trading
09.2019 - 07.2020
Assistant Manager
Empire Motors Inc
01.2018 - 08.2019
BBA - Bachelor of Economics And Business
West Kazakhstan University