ZIE'ESHA CARTER
Dallas,TX
Summary
A reliable, top-notch team lead/sales associate and upcoming nurse with in-depth understanding of sales strategy and merchandising techniques. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Nordstrom
Dallas, TX
04.2024 - Current
- Greeted guests and sat customers at tables or in waiting areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Store Associate
7-11
Dallas, TX
11.2023 - 06.2024
- Informed customers of current store promotions to encourage additional sales purchases.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided cash register operations and handled customer payments.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Spoke to customers in their native language to increase loyalty and establish relationships.
Cashier
Fiesta Mart LLC
Dallas, TX
12.2021 - 05.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of science degree - Early College P-Tech
Dallas Community College At Richland Campus
Dallas, Tx05.2023
High School Diploma -
Emmett J Conrad High School
Dallas, TX05.2023
Skills
- Dining customer service
- Safe Food Handling
- Greeting guests
- Payment Processing
- Scheduling
- Relationship Building
- Customer Service
- Cash Handling
- Active Learning
- Handling Complaints
- Effective customer upselling
- Sales and Marketing
- Guest Relations Management
- Data Analysis
- Technical Support
- Content Management Systems
Additionalinformation - Awards
Principal's Honor Roll, 4.0, 10/21/21
Languages
Spanish, Limited Working
Timeline
Restaurant Hostess
Nordstrom
04.2024 - Current
Store Associate
7-11
11.2023 - 06.2024
Cashier
Fiesta Mart LLC
12.2021 - 05.2023
Associate of science degree - Early College P-Tech
Dallas Community College At Richland Campus
High School Diploma -
Emmett J Conrad High School
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