zikia brice
rosedale,MD
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Medstar Medical Group - Primary Care
Rosedale, Maryland
04.2023 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Responded promptly to any emergency situations that arose within the facility.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
patient care coordinator
Johns Hopkins Hospital - Outpatient Center
baltimore, MD
03.2021 - 02.2023
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Refer patients to appropriate health care services or resources
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
pse mail processing clerk
united states postal service
baltimore, MD
08.2021 - 03.2022
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Serve the public at counters or windows, such as by selling stamps and weighing parcels
- Supervise other mail sorters
- Distribute incoming mail into the correct boxes or pigeonholes
- Clear jams in sorting equipment
- Weigh articles to determine required postage
- Move containers of mail, using equipment such as forklifts and automated 'trains.' Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
security officer
allied universal
baltimore, MD
01.2019 - 12.2020
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
deli associate
walmart
baltimore, MD
03.2017 - 09.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
- Portion and wrap the food, or place it directly on plates for service to patrons
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Remove trash and clean kitchen garbage containers
- Make special dressings and sauces as condiments for sandwiches.
Education
High School Diploma -
nacca freedom and democracy academy
baltimore, MD06.2017
Skills
- Problem solving
- Customer service
- Office Administration
- Payment Collection
- Medical Data Collection
- Patient Relations
- Appointment Scheduling
- Articulate Communication
- Patient Care Coordination
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Medical Terminology
- Critical Thinking Skills
- Patient Care
- Creative Problem-Solving
- Customer Service
- Healthcare knowledge
- Patient Safety
- Patient Assessment
- Relationship Building
- Critical thinking skills
Zip
21237
State
MD
City
baltimore
Street
rosedale
Timeline
Patient Care Coordinator
Medstar Medical Group - Primary Care
04.2023 - Current
pse mail processing clerk
united states postal service
08.2021 - 03.2022
patient care coordinator
Johns Hopkins Hospital - Outpatient Center
03.2021 - 02.2023
security officer
allied universal
01.2019 - 12.2020
deli associate
walmart
03.2017 - 09.2018
High School Diploma -
nacca freedom and democracy academy