Zion Archie-Whitaker
Las Vegas,NV
Summary
Results-oriented driver and customer service representative skilled in problem-solving and team collaboration. Successfully managed ride requests and resolved customer inquiries, improving operational efficiency and service delivery standards. Committed to delivering high-quality customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
Las Vegas, Nevada
01.2024 - Current
- Managed ride requests efficiently to optimize driver utilization.
- Coordinated communication between drivers and riders for seamless pickups.
- Resolved rider and driver issues promptly through effective problem-solving.
- Analyzed feedback to improve service quality and operational processes.
- Monitored ride performance metrics to ensure service reliability and efficiency.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained valid driver's license at all times according to state regulations.
- Maintained cleanliness of interior and exterior of vehicle.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Updated profile information regularly including availability status and vehicle details.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Managed a 5 star rating
Caretaker
All Valley Home Health Care
Las Vegas, Nevada
09.2020 - Current
- Provided compassionate care to clients in home settings.
- Maintained a clean and safe environment for clients.
- Documented client progress and care activities consistently.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
Customer Service Representative
BMW
Las Vegas, Nevada
10.2024 - 09.2025
- Resolved customer complaints by providing effective solutions and alternatives.
- Processed orders and returns efficiently using company software systems.
- Educated customers on product features and benefits to enhance satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Maintained accurate records of customer interactions in the CRM system.
- Trained new staff on customer service protocols and best practices.
- Monitored service quality to ensure compliance with company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Consultant
Vivint Solar
Las Vegas, Nevada
05.2022 - 09.2024
- Engaged customers to promote solar energy solutions and services.
- Conducted needs assessments to tailor solar options for clients.
- Collaborated with installation teams to ensure seamless project execution.
- Educated clients on solar technology and financing options available.
- Developed strong relationships to foster customer loyalty and referrals.
- Utilized CRM software to track leads and manage client interactions.
- Presented product information at community events and workshops.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Participated in regular training sessions on new products, services, and industry trends.
- Handled credit and debit card payment processing to complete purchasing experience.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Consultant
Limitless Consulting Group
Las Vegas, Nevada
07.2022 - 01.2024
- Coordinated project timelines to ensure timely delivery of services.
- Analyzed client needs to develop tailored consulting solutions.
- Facilitated workshops to enhance client engagement and collaboration.
- Presented findings and recommendations in clear, concise reports to clients.
- Mentored junior consultants on project management and client relations skills.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
Customer Service Call Center Supervisor
Intouch Marketing
Las Vegas, Nevada
02.2021 - 09.2023
- Trained new staff on customer service protocols and call handling techniques.
- Developed and implemented strategies for improving team performance and efficiency.
- Oversaw daily operations of call center team to ensure service quality.
- Resolved escalated customer issues with effective communication and problem-solving skills.
- Monitored call metrics to identify trends and areas for improvement.
- Coordinated scheduling and shift assignments to optimize workforce coverage.
- Monitored calls for quality assurance purposes.
- Provided guidance, training, coaching and mentoring to call center team members.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Participated in hiring interviews and selection process for new team members.
- Conducted performance reviews of call center staff and documented results.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Customer Service Representative
Hilton Grand Vacations Club
Las Vegas, Nevada
03.2019 - 05.2021
- Assisted customers with inquiries via phone and email support.
- Resolved customer complaints by providing effective solutions and alternatives.
- Processed orders and returns efficiently using company software systems.
- Educated customers on product features and benefits to enhance satisfaction.
- Maintained accurate records of customer interactions in the CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
Unarmed Security Officer
Triton Security Company
Las Vegas, Nevada
01.2019 - 02.2020
- Monitored premises to maintain safety and security protocols.
- Conducted regular patrols to deter criminal activity and ensure safety.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Assisted visitors in navigating facility while enforcing access control procedures.
- Collaborated with law enforcement during emergencies for effective incident management.
- Documented daily activities and incidents in detailed reports for record-keeping.
- Implemented security measures to protect property and personnel from harm.
- Trained new staff on security protocols and emergency response procedures.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Monitored CCTV surveillance system footage for suspicious activities.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Verified employee identification cards prior to allowing entry into restricted areas.
Restaurant Busser
Olive Garden
Las Vegas, Nevada
02.2017 - 06.2018
- Cleared tables promptly to prepare for new guests.
- Assisted servers by delivering food and drinks efficiently.
- Maintained cleanliness of dining area and restrooms consistently.
- Collaborated with kitchen staff to ensure timely service.
- Provided friendly support to guests during their dining experience.
- Restocked utensils, napkins, and condiments as needed.
- Organized dining supplies for easy access during busy shifts.
- Followed health and safety standards in all cleaning tasks.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Ensured that all areas were properly sanitized at the end of each shift.
- Provided assistance to other employees when needed during peak business hours.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06-2017
Some College (No Degree) - Business
Arizona Western College
Yuma, AZSkills
- Customer relationship management
- GPS navigation
- Ride performance monitoring
- Vehicle maintenance
- Issue resolution
- Team collaboration
- Time management
- Data analysis
- Customer service
- Effective communication
- Problem solving
- Detail orientation
- Training and mentoring
- Safety compliance
- Adaptability
- Schedule management
- Passenger assistance
- Loading and unloading
- Safe driving practices
- Friendly and outgoing
- Appointment scheduling
- Database management
- Load monitoring
- Punctual and reliable
- Emergency response
- Attention to detail
- Relationship building
- Navigational systems and GPS
- Delivery pickup
- Revenue generation
- Patience and tact
- Punctuality
- [Language] fluency
- Confidentiality
- Daily logging
- Customer rapport
- Strategic planning
- Staff development
- Team building
Certification
CPR certifacation
Timeline
Customer Service Representative
BMW
10.2024 - 09.2025
Driver
Uber And Lyft
01.2024 - Current
Consultant
Limitless Consulting Group
07.2022 - 01.2024
Sales Consultant
Vivint Solar
05.2022 - 09.2024
Customer Service Call Center Supervisor
Intouch Marketing
02.2021 - 09.2023
Caretaker
All Valley Home Health Care
09.2020 - Current
Customer Service Representative
Hilton Grand Vacations Club
03.2019 - 05.2021
Unarmed Security Officer
Triton Security Company
01.2019 - 02.2020
Restaurant Busser
Olive Garden
02.2017 - 06.2018
High School Diploma -
Arbor View High School
Some College (No Degree) - Business
Arizona Western College