Summary
Overview
Work History
Education
Skills
Timeline
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Zipporah Jones

Los Angeles

Summary

Dynamic Property Manager with proven success at Quatama Crossing, enhancing tenant satisfaction through effective communication and efficient resolution of concerns. Skilled in property inspections and payment collection, I increased occupancy rates and streamlined rent processes, ensuring compliance and maximizing profitability while fostering strong tenant relations.

Overview

3
3
years of professional experience

Work History

Property Manager

Quatama Crossing
09.2018 - 10.2021
  • Managed tenant relations and promptly tackled challenges.
  • Supported property maintenance efforts by coordinating service requests with vendors.
  • Learned to utilize property management software for tracking lease agreements and payments.
  • Aided in conducting property inspections to ensure compliance with safety standards.
  • Organized tenant records and documentation efficiently.
  • Collaborated with team members to facilitate smooth onboarding processes for new tenants.
  • Engaged in regular communication with tenants to foster positive relationships and community engagement.
  • Gained experience in preparing marketing materials for property listings to attract potential renters.
  • Resolved tenant concerns efficiently, arranging for maintenance services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.

Education

Diploma -

Belmont HS
Los Angeles, CA
06.2003

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling

Timeline

Property Manager

Quatama Crossing
09.2018 - 10.2021

Diploma -

Belmont HS

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Zipporah Jones