Zoe Blake
Longwood,FL
Summary
Dynamic virtual assistant willing to relocate, and skilled in relationship building and conflict resolution. Proven track record of enhancing customer satisfaction, visionary ingenuity, and exceptional customer service. Adept at managing high-volume operations, and fostering loyalty among patrons. With a background and degree in performing arts, seeking a career in modern media, and desire an opportunity to express creativity and knowledge of politics and social media.
Overview
4
4
years of professional experience
Work History
Bartender Shift Manager
Corona Cigar
Lake Mary, FL
03.2024 - Current
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained and mentored new bartenders on service standards and cocktail preparation techniques.
- Collaborated with management on promotional events to increase bar revenue and customer engagement.
Travel Associate
KKB Virtual Services
Orlando, FL
11.2022 - 08.2024
- Managed client communications, addressing inquiries and resolving issues promptly.
- Coordinated travel itineraries ensuring compliance with client preferences and company policies.
- Researched and booked accommodations, transportation, and activities to enhance client experiences.
- Analyzed client feedback to improve service offerings and enhance customer satisfaction levels.
Bartender
Bar Louie
Winter Park, FL
02.2022 - 01.2024
- Trained and mentored new bartenders on beverage preparation techniques and customer engagement strategies.
- Managed high-volume bar operations during peak hours, ensuring exceptional customer service and satisfaction.
- Developed innovative cocktail recipes, enhancing the menu offerings and improving customer experience.
- Analyzed customer feedback to identify trends and improve service quality continuously.
Bartender
Torchy's Tacos
Altamonte Springs, FL
12.2021 - 01.2024
- Developed and crafted unique cocktails based on seasonal ingredients and customer preferences.
- Managed bar inventory, ensuring timely replenishment and minimizing waste through efficient stock control.
- Provided exceptional customer service, fostering a welcoming atmosphere and enhancing guest experiences.
- Trained new staff in bartending techniques, drink preparation, and customer interaction protocols.
Receptionist
Andretti Indoor Karting & Games
Orlando
11.2021 - 01.2023
- Greeted and assisted guests, providing exceptional customer service in a fast-paced environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated reservations and event bookings, ensuring accurate scheduling for guests.
- Assisted with guest inquiries, resolving issues promptly to ensure satisfaction.
Education
AOS - Acting
AMDA
New York, NY10.2021
Skills
- Excellent judgment
- Reliable and responsible
- Relationship building
- Clear and effective communication
- Customer service expertise
Timeline
Bartender Shift Manager
Corona Cigar
03.2024 - Current
Travel Associate
KKB Virtual Services
11.2022 - 08.2024
Bartender
Bar Louie
02.2022 - 01.2024
Bartender
Torchy's Tacos
12.2021 - 01.2024
Receptionist
Andretti Indoor Karting & Games
11.2021 - 01.2023
AOS - Acting
AMDA