Zoe Boksan
Elizabethtown,Pennsylvania
Summary
A reliable freshman in college at DeSales University seeking to be considered for a customer service job. Previously worked in a high-end and fast-paced food service job where strong customer service and organizational skills were developed. Proven ability to manage transactions, inventory, and enhance customer satisfaction. Seeking to transition into a new field where these skills can be effectively utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Masonic Villages
Elizabethtown, PA
06.2023 - Current
- Delivered exceptional customer service, ensuring satisfaction and promoting repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance menu accuracy.
- Implemented suggestions for improving workflow processes, resulting in enhanced team efficiency.
- Managed multiple tables efficiently, balancing customer needs during peak hours.
- Assisted in inventory management by tracking supplies and reporting shortages timely.
- Developed strong relationships with regular patrons, fostering a welcoming environment for all guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on menu details, service protocols, and customer interaction techniques.
Expo Runner
Whisk Cafe
Elizabethtown, PA
05.2022 - 08.2022
- Supported team members by efficiently managing inventory and restocking as needed.
- Maintained cleanliness and organization of work areas, contributing to a safe environment.
- Trained new staff on operational procedures, fostering a cohesive and efficient team environment.
- Communicated food orders to chefs to execute priorities and special requests.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
Education
High School Diploma - Nursing
DeSales University
Allentown, PAHigh School -
Elizabethtown Area High School
Elizabethtown, PA06-2025
Skills
- Guest relations management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- High volume dining
- Patience and empathy
- Adaptability and resilience
Certification
- RAMP Training - May 2025
Languages
Spanish
Limited Working
Timeline
Server
Masonic Villages
06.2023 - Current
Expo Runner
Whisk Cafe
05.2022 - 08.2022
High School Diploma - Nursing
DeSales University
High School -
Elizabethtown Area High School
COMMUNITY SERVICE
- Volunteered at a local business for several holiday and weekend events
- Participate in Best Buddy volunteering events for disabled individuals
- High School fundraisers and events
- College based fundraisers for lacrosse and Special Olympics