Zoe Deverikos
League City
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
TopGolf
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
New Hire Training Lead
TopGolf
07.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Event Sales Admin
TopGolf
04.2021 - Current
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Skills
- Menu Memorization
- Customer Service and Rapport
- Seating Assignment Preparation
- Food Safety Oversight
- New Employee Orientation
- Active Listening Skills
- Employee Onboarding
- Dropping Safe Cash
- Team Motivation
- Time Management
Timeline
Server
TopGolf
01.2023 - Current
New Hire Training Lead
TopGolf
07.2022 - Current
Event Sales Admin
TopGolf
04.2021 - Current
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
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