Zoe Huber
Sunbury,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server
Eddie Merlot's
Columbus, OH
05.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Food and Beverage Manager
Medallion Country Club
Westerville, OH
09.2019 - 04.2022
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
Education
High School Diploma -
Centerburg High School
Centerburg, OH05-2019
Some College (No Degree) -
Mount Vernon Nazarene University
Mount Vernon, OHSkills
- Order Management
- Suggestive Selling
- Guest Relations Management
- Exceptional customer service
- Service prioritization
- Quality Control
References
References available upon request.
Timeline
Server
Eddie Merlot's
05.2022 - Current
Food and Beverage Manager
Medallion Country Club
09.2019 - 04.2022
High School Diploma -
Centerburg High School
Some College (No Degree) -
Mount Vernon Nazarene University
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