Restaurant Hostess
Black Horse Tavern
Winchester , MA
12.2024 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed reservations, waitlists, and special requests for large parties.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Worked effectively in team environments to make the workplace more productive.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.