Zoe Vilardi
Renalus Center for Kidney Care
PENSACOLA,FL
1
Language
8
years of professional experience
Hardworking professional with proven direct support experience developed during healthcare career. Proficient in maintaining documentation requirements. Excellent research and editing skills. Team-oriented and adaptable to changing needs.
Work History
Patient Care Coordinator
1 Year 5 Months- Managed medical records to ensure compliance with privacy regulations.
- Scheduled patient appointments and coordinated necessary follow-up visits.
- Implemented scheduling systems to optimize provider time and minimize wait times.
- Assisted patients with insurance verification and financial counseling processes.
- Educated patients on kidney health management and available services.
- Communicated with healthcare providers regarding patient needs and treatments.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Resolved patient inquiries and concerns promptly to enhance service quality.
- Provided administrative support for patient care staff.
Emergency Department Unit Secretary
1 Year 2 Months- Supported RNs with patient care tasks and emergent procedures.
- Streamlined overall unit operations for optimal performance.
- Monitored trauma, stroke, cardiac, and sepsis alerts and patient vitals.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Analyzed patient medical records for accuracy, communicated department-wide announcements, and coordinated care with charge/flow nurses.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Physician Support Coordinator
3 Years 6 Months- Co-managed care documentation for emergency physicians at DCH.
- Coordinated communication among physicians, transport services, nursing staff, respiratory staff, patients, and families to enhance care continuity.
- Informed parties about necessary updates during the care process.
- Managed requests for navigating external medical documents and ensured effective coordination with other facilities to streamline patient transitions.
- Maintained HIPAA compliance to protect patient confidentiality and uphold regulatory standards.
Emergency Department Medical Scribe
1 Year 3 Months- Transcribed practitioners' diagnoses and recommendations into medical records.
- Verified insurance information prior to initiating any treatments or tests ordered by attending physician.
- Participated in quality improvement initiatives aimed at optimizing workflow processes within the ED environment.
- Monitored patient flow by tracking patients from admission to discharge.
Education
Bachelor of Science - Psychology
Skills
HIPAA
Document review
Interdepartmental collaboration
Workflow management
Microsoft Word
Microsoft Excel
Multi-line phones
Telephone etiquette
Attention to detail
Problem solving
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator
Renalus Center for Kidney Care
03.2025 - CurrentRead More
Emergency Department Unit Secretary
DCH Health Systems
10.2023 - 12.2024Read More
Physician Support Coordinator
Relias
06.2020 - 12.2023Read More
Emergency Department Medical Scribe
ScribeAmericaLLC
01.2019 - 04.2020Read More
The University of Alabama
Bachelor of Science from Psychology
Read More