Zoet Soares
Joint Base Lewis-McChord
Summary
Dynamic professional with experience in customer service and healthcare coordination. Known for exceptional listening skills and attention to detail, driving operational efficiencies and positive patient interactions. Committed to fostering a welcoming environment and supporting team success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Desk Receptionist
Moore Family Dentistry
Las Vegas, NV
01.2026 - 06.2026
- Greeted and assisted patients, ensuring a welcoming atmosphere at front desk.
- Managed patient check-in and check-out processes, enhancing overall efficiency.
- Scheduled appointments using dental practice management software to optimize daily operations.
- Coordinated patient communications, including reminders and follow-up calls for appointments.
Reactivation Specialist
Hillcrest Dental
Las Vegas, NV
12.2025 - 01.2026
- Coordinated patient records and maintained accurate documentation in electronic systems.
- Educated patients on post-treatment care and preventive measures to enhance oral health.
- Assisted in patient scheduling and appointment management for optimal office efficiency.
- Supported dental team in preparing treatment rooms and sterilizing instruments.
Inbound Sales Representative
Hilton Grand Vacations
Las Vegas, NV
07.2025 - 10.2025
- Engaged customers to identify needs and recommend suitable vacation ownership options.
- Utilized CRM systems to track leads and manage client relationships effectively.
- Assisted in processing reservations and managing customer inquiries efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Member Care Advocate
Included Health
Henderson, NV
09.2024 - 06.2025
- Collaborated with interdisciplinary teams to develop personalized care plans for diverse populations.
- Monitored member progress, ensuring adherence to care plans and timely follow-ups.
- Assisted members in navigating healthcare systems and accessing necessary services.
- Provided education on health benefits and resources to enhance member understanding and engagement.
Front Desk Receptionist
Cambridge Dental Group
Las Vegas, NV
04.2024 - 08.2024
- Resolved patient inquiries promptly, contributing to positive experiences within the office environment.
- Maintained accurate patient records in compliance with privacy regulations.
- Handled insurance verification, streamlining patient billing procedures.
- Provided support to dental staff by preparing treatment rooms and managing supplies.
Dental Health Care Coordinator and Dental Assistan
Pacific Dental Services
Henderson, NV
06.2022 - 01.2024
- Developed communication strategies to improve patient engagement and satisfaction rates.
- Collaborated with dental teams to streamline processes and enhance service delivery efficiency.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Coordinated patient appointments to optimize scheduling and reduce wait times.
Dental Assistant
Radiant Smiles Family Dentistry
Las Vegas, NV
01.2021 - 09.2021
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Prepared examination rooms and sterilized instruments to maintain a safe environment.
- Assisted in patient management, ensuring comfort and addressing concerns during procedures.
- Educated patients on post-operative care and oral hygiene practices for better recovery outcomes.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Appointment scheduling
- Billing support
- Patient communication
- Data entry
- Customer service
- Time management
- Attention to detail
- Listening skills
- Multilingual communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Timeline
Front Desk Receptionist
Moore Family Dentistry
01.2026 - 06.2026
Reactivation Specialist
Hillcrest Dental
12.2025 - 01.2026
Inbound Sales Representative
Hilton Grand Vacations
07.2025 - 10.2025
Member Care Advocate
Included Health
09.2024 - 06.2025
Front Desk Receptionist
Cambridge Dental Group
04.2024 - 08.2024
Dental Health Care Coordinator and Dental Assistan
Pacific Dental Services
06.2022 - 01.2024
Dental Assistant
Radiant Smiles Family Dentistry
01.2021 - 09.2021
High School Diploma -
Rancho High School