Zoey Guzman
Odessa
Summary
Dedicated crew member with a strong focus on customer service, teamwork, and organization. Proven ability to enhance customer satisfaction and maintain an efficient work environment. developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
1
1
year of professional experience
Work History
Crew Member
Chipotle
Odessa, TX
03.2026 - Current
- Prepared and assembled food items according to company standards.
- Delivered exceptional customer service, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to streamline service during peak hours.
- Worked well with teammates and accepted coaching from the management team.
- worked with team members to complete orders.
Cashier
JCPenney
Odessa, TX
10.2025 - 04.2026
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Engaged with team members to maintain organized displays.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Front of House Employee
Chick-fil-A
Odessa, TX
02.2025 - 10.2025
- Provided exceptional customer service by greeting and assisting guests efficiently.
- Assisted in training new staff on company policies and service standards.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Odessa College
Odessa, TX03-2028
High School Diploma -
Odessa High School
Odessa, TX05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem solving
- Cleaning
- Self-discipline
- Flexible schedule
- Learning agility
- Willingness to learn
Timeline
Crew Member
Chipotle
03.2026 - Current
Cashier
JCPenney
10.2025 - 04.2026
Front of House Employee
Chick-fil-A
02.2025 - 10.2025
High School Diploma -
Odessa College
High School Diploma -
Odessa High School