Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Zoie Cottrell

Martinsville,IN

Summary

Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment.

I always show genuine interest in making guests feel welcome and valued. I have aptitude for quickly learning customer service protocols and effective communication techniques.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

White Lodging
10.2024 - Current
  • Greeted and assisted guests with inquiries, ensuring a welcoming environment.
  • Managed check-in and check-out processes efficiently to enhance guest satisfaction.
  • Provided information about local attractions, services, and amenities to improve guest experiences.
  • Handled guest complaints professionally, escalating issues when necessary for resolution.
  • Collaborated with team members to ensure timely and accurate service delivery during peak hours.

Caregiver Attendant

Alternative Care Solutions
07.2023 - 07.2024
  • Assist client in medical treatments.
  • Provided personal care to client and daily activities.
  • Adapted caregiving strategies based on individual client needs and preferences.
  • Assist family in other daily tasks and needs with other children.

Education

Bachelor of Science - Hospitality And Events

Indiana University Indianapolis
Indianapolis, IN
01-2027

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Time Management
  • Adaptability
  • Microsoft Office

Internship

Collegiate Convention Assistant


  • Assist MBSA Events at the FFA Convention in 2024
  • Assisted with volunteers check-in and check-out
  • Created packets for volunteers and other members
  • Assist in lost and found at convention
  • Gained valuable experience setting up event banners and information for each information booth around different areas in downtown

Timeline

Guest Service Representative

White Lodging
10.2024 - Current

Caregiver Attendant

Alternative Care Solutions
07.2023 - 07.2024

Bachelor of Science - Hospitality And Events

Indiana University Indianapolis

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