Summary
Overview
Work History
Education
Skills
Timeline
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Zoie Ouellette

Biddeford

Summary

Detail-oriented server with a proven track record in customer service and conflict resolution. Expertise in task prioritization and maintaining a clean dining environment. Seeking to leverage organizational skills to enhance guest experiences and operational efficiency.

Overview

8
8
years of professional experience

Work History

Server

Nonesuch River Brewing
Scarborough
10.2023 - Current
  • Provided outstanding customer service in high-volume brewery, enhancing guest satisfaction.
  • Welcomed customers, addressed inquiries, and suggested popular menu items to elevate dining experience.
  • Addressed customer inquiries and resolved issues promptly.
  • Executed opening and closing duties, including setting up dining area and restocking supplies.
  • Maintained cleanliness and organization of dining area and bar.

Server

Nonesuch River Brewing
Poland
08.2023 - 11.2024
  • Provided exceptional service to high volume of customers daily, ensuring satisfaction and repeat visits.
  • Guided guests in selecting menu items and beverage pairings to enhance dining experience.
  • Communicated daily specials and signature dishes to engage customers and promote menu variety.
  • Explained ingredients and cooking methods for menu items upon request.
  • Trained new employees on restaurant procedures and plating techniques.

Support Staff Member

Cyndi's Dockside
Poland
06.2018 - 08.2023
  • Greeted guests warmly upon arrival and ensured a friendly atmosphere.
  • Coordinated seating arrangements to optimize guest flow and comfort.
  • Delivered food promptly to tables, ensuring a smooth dining experience.
  • Maintained cleanliness and organization of the take-out area at all times.
  • Handled cash transactions and processed payments accurately and efficiently.

Education

High School Diploma -

Poland Regional High School
Poland, ME
05-2020

Skills

  • Order accuracy
  • Customer service
  • Time management
  • Problem solving
  • Organizational skills
  • Problem solving
  • Conflict resolution
  • Organizational skills

Timeline

Server

Nonesuch River Brewing
10.2023 - Current

Server

Nonesuch River Brewing
08.2023 - 11.2024

Support Staff Member

Cyndi's Dockside
06.2018 - 08.2023

High School Diploma -

Poland Regional High School
Zoie Ouellette