Zoila L. Alarcon
Kissimmee
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Haven Kitchen At The Wave Hotel
09.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
Cafe 34 Istanbul
06.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Teller Service Representative
Wells Fargo & Company
12.2018 - 01.2021
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with new clients to increase satisfaction and loyalty.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Associate of Arts - Interior Architecture
Seminole State College of Florida
Sanford, FL05.2024
Skills
- High-Volume Dining
- POS Systems Expertise
- Calm and Professional Under Pressure
- Cocktail Knowledge
- Food Preparation and Safety
- Food and Beverage Pairings
- Menu Memorization
- Server Training: Forbes
Languages
Spanish
Native or Bilingual
Timeline
Server
Haven Kitchen At The Wave Hotel
09.2023 - Current
Server/Bartender
Cafe 34 Istanbul
06.2021 - 09.2023
Teller Service Representative
Wells Fargo & Company
12.2018 - 01.2021
Associate of Arts - Interior Architecture
Seminole State College of Florida
Similar Profiles
Connor DoobayConnor Doobay
Hotel Security Officer at Lake Nona Wave HotelHotel Security Officer at Lake Nona Wave Hotel
Kelsey SimpsonKelsey Simpson
Server/ Shiftleader/Lead Server Trainer at Haven Kitchen and BarServer/ Shiftleader/Lead Server Trainer at Haven Kitchen and Bar
Wyatt Van WagnerWyatt Van Wagner
Lifeguard at Wave Hotel/Long Branch Ocean RescueLifeguard at Wave Hotel/Long Branch Ocean Rescue