Zora Scott
Jacksonville,FL
Summary
Motivated individual offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Several years of experience in high-end work places. Individual with drive to provide exceptional service.
Overview
5
5
years of professional experience
Work History
Server
Scramblers Breakfast Diner
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Salon Manager
Sugar Kids Spa
01.2023 - 08.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
Assistant Salon Manager
IGLAM LASH & BEAUTY
01.2022 - 08.2023
- Controlled all aspects of social media to promote sales
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Prepared daily shifts based on demand and scheduled appointments.
- Advertised salon services on social media platforms.
Server
Harbor House
12.2019 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server/Cashier
The Kebab Shop
01.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Harbor House Restaurant,
09.2019 - 12.2020
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Personal Shopper/ Buyer
Plato's Closet San Diego
01.2019 - 12.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Education
Bachelor of Science - Business Management
University of North Florida
Jacksonville, FL05.2025
Skills
- High-Volume Dining
- Sales Expertise
- Problem-Solving Skills
- Customer Service
- Client Satisfaction
- Cash Handling
- Front Desk Management
- Food Sales and Promotion
- Order Accuracy
- Check Payment Processing
- Teamwork
- Leadership
Timeline
Server
Scramblers Breakfast Diner
08.2023 - Current
Salon Manager
Sugar Kids Spa
01.2023 - 08.2023
Assistant Salon Manager
IGLAM LASH & BEAUTY
01.2022 - 08.2023
Server
Harbor House
12.2019 - 01.2022
Restaurant Hostess
Harbor House Restaurant,
09.2019 - 12.2020
Server/Cashier
The Kebab Shop
01.2019 - 05.2021
Personal Shopper/ Buyer
Plato's Closet San Diego
01.2019 - 12.2020
Bachelor of Science - Business Management
University of North Florida
Similar Profiles
Stori GallagherStori Gallagher
Restaurant Server at Daisy Dukes Breakfast DinerRestaurant Server at Daisy Dukes Breakfast Diner
Joseph McIverJoseph McIver
General Manager at ScramblersGeneral Manager at Scramblers
Mia BehrensMia Behrens
Server at ScramblersServer at Scramblers