Zoriah Torres
Springfield,MA
Summary
Dynamic and dependable, excelled in customer service and machine operations at Dunkin' Donuts. Demonstrated exceptional teamwork, multitasking, and organizational skills. Proven track record of enhancing guest experiences and maintaining high efficiency under pressure. Adapted to various roles, showcasing flexibility and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Work with different machinery such as dishwashers, ovens, toasters, and registers.
Ride Attendant
Six Flags
04.2023 - 09.2023
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
Cashier/server
Golden Corral Buffet and Grill
01.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked with kitchen machinery such as dish washers and cleaning solution dispensers
Education
High School Diploma -
High School of Science And Technology
Springfield, MA06.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Safety awareness
- Heavy lifting
- Health code compliance
- Machine operations
- Dependable and cooperative
Timeline
Crew Member
Dunkin' Donuts
09.2023 - Current
Ride Attendant
Six Flags
04.2023 - 09.2023
Cashier/server
Golden Corral Buffet and Grill
01.2023 - 04.2023
High School Diploma -
High School of Science And Technology
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