Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Open To Work

Zsanee King

Atlanta,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Reservation ManagerMedical AssistantMedical Assistant/Receptionist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Atlanta, GA, US
Open to relocation: Yes

Salary Range

$16/hr - $1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k matchPersonal development programs

Summary

Dedicated professional with extensive experience in healthcare and reservation management. Skilled in HIPAA compliance, patient scheduling, and reservation software proficiency, consistently achieving operational efficiency and high levels of customer satisfaction.

Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Reservation Manager

Uhaul Moving And Storage
Atlanta, GA
01.2023 - Current
  • Managed daily reservations and ensured optimal allocation of resources.
  • Developed training materials for new staff on reservation software and best practices.
  • Implemented process improvements that enhanced customer satisfaction and streamlined operations.
  • Oversaw team performance, fostering a collaborative environment to meet service goals.
  • Coordinated with cross-functional teams to resolve customer issues effectively and efficiently.
  • Led monthly meetings to review performance metrics and establish action plans for improvement.
  • Managed team of reservation agents, ensuring high-quality service and accurate bookings.

Medical Assistant

Kennestone Hospital
Cobb, GA
06.2019 - 04.2023
  • Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care and comfort.
  • Recorded vital signs and patient histories accurately, contributing to effective diagnosis and treatment planning.
  • Managed appointment scheduling using electronic health record systems, optimizing clinic workflow efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Medical Assistant/Receptionist

Atlanta Allergy & Asthma Clinic
Marietta, GA
01.2015 - 04.2019
  • Managed patient scheduling and appointment coordination to enhance clinic efficiency.
  • Assisted in processing insurance claims and verifying patient eligibility for services.
  • Educated patients on treatment plans, medication usage, and allergy management techniques.
  • Maintained accurate electronic health records to ensure compliance with healthcare regulations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Education

Associate of Science - Medical Assistant

Lincoln College of Technology
Smyrna, GA
06-2017

Bachelor of Science - Business Administration And Management

Clark Atlanta University
Atlanta, GA
05-2012

Skills

  • Customer service
  • Time management
  • Customer satisfaction
  • Hotel management
  • Staff training and development
  • Issue resolution
  • Reservation software proficiency
  • Group reservations
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Procedure assistance
  • Electronic medical records
  • Compassionate
  • Microsoft office
  • Patient registration
  • Reminder calls
  • Insurance verification
  • Appointment management

Accomplishments

  • Supervised team of 9 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Certification

  • CM - Certified Manager Certification
  • CMA - Certified Medical Assistant

Timeline

Reservation Manager

Uhaul Moving And Storage
01.2023 - Current

Medical Assistant

Kennestone Hospital
06.2019 - 04.2023

Medical Assistant/Receptionist

Atlanta Allergy & Asthma Clinic
01.2015 - 04.2019

Associate of Science - Medical Assistant

Lincoln College of Technology

Bachelor of Science - Business Administration And Management

Clark Atlanta University

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