Zuhal Ozbay
Tampa,FL
Summary
Highly efficient Customer Service Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
Clerk
Ozisik PLLC
Tampa, FL
09.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Prepared meeting rooms and materials and recorded important information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Customer Service Associate
Gozdem Wedding Gown Store
Izmir, Turkey
06.2021 - 08.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma -
Cumhuriyet Ticaret High School
Izmir, Turkey06.1989
Skills
- Mail Processing
- Data Recording
- Outgoing Mail Preparation
- Office Supply Management
- Schedule Management
- Stocking and Replenishing
- Office Supplies and Inventory
- Client Scheduling
Timeline
Clerk
Ozisik PLLC
09.2022 - Current
Customer Service Associate
Gozdem Wedding Gown Store
06.2021 - 08.2022
High School Diploma -
Cumhuriyet Ticaret High School
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