Zurama Morales
Burbank Il,IL
Summary
Dedicated professional with extensive experience in customer service roles. Demonstrates strong communication and collaboration skills, effectively training new team members and ensuring operational efficiency to drive guest satisfaction.
Overview
26
26
years of professional experience
Work History
Guest Service Representative
Target
Oak Lawn, IL
04.2017 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing guest experience.
- Managed point-of-sale transactions, ensuring accuracy and efficiency in checkout processes.
- Trained new team members on operational procedures and customer engagement techniques.
- Collaborated with team to maintain store appearance and inventory organization.
Catering Staff Member
Corner Bakery Cafe
Oak Lawn, IL
03.2013 - 02.2017
- Delivered exceptional customer service to enhance dining experiences.
- Assisted in food preparation and presentation for catering events.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely service during peak hours.
Hospitality Team Member
Cheesecake Factory Inc
Chicago, IL
06.2000 - 10.2010
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in food preparation and presentation.
- Collaborated with team members to efficiently manage high-volume service periods.
- Adapted quickly to changing situations, demonstrating flexibility during peak hours.
Education
High School Diploma -
St Agustin College
Chicago05-2002
High School Diploma -
Amundsen High School
Chicago, IL06-1997
Skills
- Customer service
- Detail-oriented
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
- Achieved Employee of the Year Award for three consecutive years for exceeding corporation expectations.
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Target
04.2017 - Current
Catering Staff Member
Corner Bakery Cafe
03.2013 - 02.2017
Hospitality Team Member
Cheesecake Factory Inc
06.2000 - 10.2010
High School Diploma -
St Agustin College
High School Diploma -
Amundsen High School