Zuri Aguilera
Oklahoma City,OK
Summary
Energetically led teams at Pei Wei Asian Kitchen, mastering customer service and team leadership. Excelled in problem-solving and adapting to new technologies, ensuring staff proficiency and operational excellence. Achieved notable customer satisfaction improvements, leveraging professional demeanor and a flexible approach to drive success.
Overview
5
5
years of professional experience
Work History
Shift Leader
Pei Wei Asian Kitchen
Oklahoma City, OK
02.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Cashier Team Lead
Panda Express
Oklahoma City, OK
05.2020 - 02.2022
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Education
High School Diploma -
U.S Grant High School
Oklahoma City, OK05-2023
Skills
- Professional appearance
- Team collaboration and leadership
- Flexible schedule
- Positive attitude
- Problem-solving
- Ability to adapt to evolving technologies
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Leader
Pei Wei Asian Kitchen
02.2022 - Current
Cashier Team Lead
Panda Express
05.2020 - 02.2022
High School Diploma -
U.S Grant High School
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