Nicole Medina-Leon
Virginia Beach,VA
Summary
Dedicated individual who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Edgar Cayce's A.R.E. Health Center and Spa
Virginia Beach, VA
01.2024 - Current
- Increased guest retention by 10% by maintaining a welcoming and organized reception area.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Updated customer information in databases regularly to ensure accuracy of records.
Mandated Preventative Services Case Worker
Green Chimneys
Brewster, NY
05.2020 - 10.2023
- Collaborated in case management groups weekly to develop comprehensive case plans for clients, to improve overall outcomes.
- Managed a residential dormitory of 16 youths of various ages and provided guidance during administrative, medical, and legal procedures.
- Streamlined case management processes by 63%, by implementing efficient documentation and reporting practices.
- Managed high-risk cases involving substance abuse and domestic violence concerns with specialized interventions tailored to each situation.
- Maintained a high level of client PII confidentiality, following strict guidelines and recommendations.
Baker and Retail Team Member
Panera Bread
Danbury, CT
01.2012 - 05.2020
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Education
Master of Science - Transpersonal Psychology
Atlantic University
Virginia Beach, VA05-2025
Bachelor of Arts - Graphic Design
University of Bridgeport
Bridgeport, CT05-2020
Skills
- Bilingual (English and Spanish)
- Client Advocacy
- Interpersonal and written communication
- Proficient in Microsoft Office
- Teamwork and Collaboration
- Records Management
Languages
Spanish
Native/ Bilingual
Websites
Certification
- Crisis Intervention Training 2020-2023
Timeline
Front Desk Receptionist
Edgar Cayce's A.R.E. Health Center and Spa
01.2024 - Current
Mandated Preventative Services Case Worker
Green Chimneys
05.2020 - 10.2023
Baker and Retail Team Member
Panera Bread
01.2012 - 05.2020
Master of Science - Transpersonal Psychology
Atlantic University
Bachelor of Arts - Graphic Design
University of Bridgeport
- Crisis Intervention Training 2020-2023
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