Zyairah Nichols
Norwalk,CT
Summary
Friendly and compassionate employee with 8+ years of experience working in medical offices. A knowledgeable and kind patient representative devoted to making patients feel valued and heard. Skilled in scheduling appointments, using professional tone, and customer service. Committed to improving patient experience by active listening, using a non discrimination attitude, and communicating with team to best help patient needs.
Overview
8
8
years of professional experience
Work History
Patient Representative
Schweiger Dermatology Group
2023.09 - Current
- Answer high volume of inbound calls for 4 offices within company. Taking more than 300 calls daily
- Ask probing questions to determine service needs and accurately input information into electronic systems
- Schedule appointments
- Verify patient demographics, patient insurance and advise self pay patients with out-of-pocket fees
- Speak with third parties such as pharmacies, hospitals and other medical offices regarding patient documentation and office visit notes for provider to fax in timely manner
- Expedited prescription refill requests by promptly communicating with pharmacies on behalf of patients when necessary.
- Communicate with patients via text messaging system to help route their concerns to their provider
Patient Service Associate
PhysicianOne Urgent Care
2022.05 - 2022.12
- Answering telephones
- Checking in/checking out at front desk
- Verifying patient demographics and insurance eligibility, collect patient balances and co-payments
- Updating EMR charts by scanning in patient paperwork and cards
- Scheduling/rescheduling patient appointments if necessary and giving confirmation calls
- Maintain clean and safe waiting area for patients to comfortably wait for provider and interact with each other
Front Desk Receptionist
AFC Urgent Care
2021.06 - 2022.02
- Greet customers with smile and make them feel welcome
- Answer incoming calls with polite tone of voice to provide general information and answer inquiries
- Front desk check in/check out
- Verifying patient demographics and insurance eligibility, scanning in patient ID's/cards, collecting co-payments and balances
- Scheduling/rescheduling patient appointments per provider and giving confirmation calls
- Organizing office equipment, keeping machines clean and supplies well-stocked for easier access for staff
Administrative Assistant
The Center For Advanced Pediatrics
2020.06 - 2021.02
- Answering telephones, triaging patients and scheduling/confirming appointments
- Verifying patient demographics, scanning in ID's, insurance eligibility, collection of co-payments and patient balances
- Front desk check in/check out while maintaining professional personnel and smiles to make parents and their children feel comfortable
- Medical records handler: scanning patient charts into EMR, requesting and receiving patient records from patients, insurances companies, and other facilities while following HIPAA regulations
- Help increase office's revenue by encouraging patients to be seen in office yearly for their yearly physical.
Medical Records Clerk
Soundview Medical Associates
2016.07 - 2019.06
- Responsible for organizing and scanning of all patient medical health records, including lab results and patient letters/consents into electronic health record systems
- Releasing and receiving patient information requests from third party facilities and healthcare providers following HIPPA regulations
- Answering telephones
- Front desk check in/check out, verifying patient demographics and insurance eligibility
- Scanning of ID's and collection of co payments, and/or patient balances
Education
High School Diploma -
Brien Mcmahon High School
Norwalk, CT06.2017
Skills
- Customer Service
- Telephone Etiquette/Positive Attitude
- Appointment Scheduling
- Tech Savvy
- Multitasking
- Teamwork
- Quick Learner
- Organization skills
Timeline
Patient Representative
Schweiger Dermatology Group
2023.09 - Current
Patient Service Associate
PhysicianOne Urgent Care
2022.05 - 2022.12
Front Desk Receptionist
AFC Urgent Care
2021.06 - 2022.02
Administrative Assistant
The Center For Advanced Pediatrics
2020.06 - 2021.02
Medical Records Clerk
Soundview Medical Associates
2016.07 - 2019.06
High School Diploma -
Brien Mcmahon High School
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